Shipping policy
Shipping Policy – Tj and Ciara.Co
Processing Time
- All orders are processed within 1–3 business days after payment is confirmed.
- Orders placed on weekends or public holidays will be processed the next business day.
Shipping Time (Australia)
- Standard shipping typically takes 7–14 business days from the date of dispatch.
- Delivery times are estimates only and may vary depending on your location, weather, or courier delays.
- Once your order leaves our warehouse, you will receive a shipping confirmation email with tracking information (if applicable).
International Shipping
- We ship internationally. Delivery times vary by destination and customs processing.
- International customers are responsible for customs fees, import duties, and taxes in their country.
- Delivery estimates for international orders are indicative only and may be longer than domestic shipping.
Shipping Costs
- Shipping costs are calculated at checkout and depend on your location, order weight, and courier service.
- Any additional fees or taxes imposed by customs or local authorities are the responsibility of the customer.
Risk of Loss
- Risk of loss passes to you once the goods leave our warehouse.
- Tj and Ciara.Co is not liable for delays, loss, or damage caused by the shipping carrier or customs.
Address Accuracy
- Please ensure your shipping address is correct and complete.
- We are not responsible for lost, delayed, or misdelivered orders due to incorrect or incomplete addresses.
Contact Us
- If you have questions about your order or shipping, please contact us via our contact form.