Refund policy

Return & Refund Policy (Australia)

Our 30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it: unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Note: This 30-day policy is separate from your statutory rights under Australian Consumer Law (ACL). Consumers have guaranteed rights for faulty, damaged, or misdescribed goods which cannot be excluded.

To start a return, please contact us via the contact form. Returns must be sent to the following address:

PO Box 34, Lynbrook VIC 3975, Australia

Items sent back to us without first requesting a return may not be accepted, and we are not liable for lost or misdirected parcels unless you use our approved return process.

You have 30 days from the date of receiving your order to request a return. Please get in touch with us via the contact form to start the process.

Return shipping costs are the responsibility of the customer and will be deducted from your refund once your return is processed.

If your item is faulty, damaged, or not as described, we’ll provide a prepaid return shipping label at no cost to you.

If you have any questions, feel free to contact us via the contact form.

Damages and Issues

Please inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or incorrect so we can resolve the issue.

Under ACL, consumers are entitled to a remedy (repair, replacement, or refund) for faulty or misdescribed items. Our policy does not limit these rights.

We are not liable for damage caused by misuse, improper handling, or items altered after delivery.

Exceptions / Non-Returnable Items

Some items cannot be returned, including:

  • Perishable goods (food, flowers, plants)
  • Custom products (special orders, personalised items)
  • Personal care goods (beauty products, hygiene items)
  • Hazardous materials, flammable liquids, or gases

Sale items may still be eligible for a refund if faulty or not as described. Gift cards cannot be returned or refunded.

Exchanges

We do not automatically offer exchanges. To receive a different item, please return your original item for a refund (if eligible) and place a separate order for the new item.

Exchanges are optional and not guaranteed. ACL rights to remedies for faulty goods are unaffected by this policy.

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, you may cancel or return your order within 14 days, for any reason and without justification. Items must be in the same condition you received them, unworn or unused, with tags, and in original packaging. Receipt or proof of purchase is required.

Refunds

We will inspect your return and notify you once approved. If approved, refunds will be issued via the original payment method within 10 business days. Bank processing times may vary.

Under ACL, if a refund is due for a faulty, damaged, or misdescribed item, it must be provided promptly and without unreasonable delay.

We are not responsible for delays caused by third-party payment providers or shipping services.

Limitation of Liability

Except as required by law (including ACL), we are not liable for any indirect, incidental, or consequential losses arising from the purchase or use of our products. Your statutory rights under Australian Consumer Law are not affected.

We reserve the right to refuse returns that do not comply with this policy, and this does not affect your legal rights.